As fea­tured in Women in Busi­ness fea­ture, Port Mac­quar­ie Focus Mag­a­zine — March 2018.

Describe how you got start­ed with Dono­van Oates Han­naford.

Jaclyn: We often vis­it­ed Port Mac­quar­ie from New­cas­tle on hol­i­days and aspired to move here per­ma­nent­ly. I approached Dono­van Oates Han­naford because of their excel­lent rep­u­ta­tion and com­mer­cial focus. I start­ed work­ing with them in ear­ly 2016.

Cathy: I com­menced work­ing in the legal indus­try in 1982. We moved to Port Mac­quar­ie from Syd­ney in Jan­u­ary 1990 with our young fam­i­ly. A posi­tion was adver­tised for a legal sec­re­tary at Dono­van Oates Han­naford and I was for­tu­nate to be afford­ed that posi­tion and the oppor­tu­ni­ty. I have worked in var­i­ous depart­ments of Dono­van Oates Han­naford since join­ing.

What is your great­est achieve­ment?

Jaclyn: My beau­ti­ful 12-month old lit­tle boy.

Cathy: My great­est achieve­ment is estab­lish­ing a bal­ance between my per­son­al life and work­ing career.

What do you think Dono­van Oates Han­naford great­est asset is?

Jaclyn: Our great­est asset is our peo­ple — our legal exper­tise. com­mu­ni­ty knowl­edge and refresh­ing approach. This is true for both our lawyers and our sup­port staff.

How do you mea­sure suc­cess in your busi­ness?

Jaclyn: Suc­cess is receiv­ing pos­i­tive feed­back from our clients say­ing they have received the advice and assis­tance they need­ed, when they need­ed it, and in a pro­fes­sion­al and easy to under­stand man­ner.

How will you embrace change in 2018?

Jaclyn: By remain­ing client focused and keep­ing an open mind about new ways of doing things and how we can adopt tech­nol­o­gy changes to help us deliv­er our legal ser­vices more effi­cient­ly.

Cathy: I will embrace change by being open-mind­ed, flex­i­ble and adap­tive in my approach.

Which busi­ness lead­ers do you look up to?

Jaclyn: In the legal indus­try, I look up to the lead­ers in inno­v­a­tive law ser­vice mod­els who are client-focused and embrace inno­va­tion.

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