As featured in Women in Business feature, Port Macquarie Focus Magazine — March 2018.
Describe how you got started with Donovan Oates Hannaford.
Jaclyn: We often visited Port Macquarie from Newcastle on holidays and aspired to move here permanently. I approached Donovan Oates Hannaford because of their excellent reputation and commercial focus. I started working with them in early 2016.
Cathy: I commenced working in the legal industry in 1982. We moved to Port Macquarie from Sydney in January 1990 with our young family. A position was advertised for a legal secretary at Donovan Oates Hannaford and I was fortunate to be afforded that position and the opportunity. I have worked in various departments of Donovan Oates Hannaford since joining.
What is your greatest achievement?
Jaclyn: My beautiful 12-month old little boy.
Cathy: My greatest achievement is establishing a balance between my personal life and working career.
What do you think Donovan Oates Hannaford greatest asset is?
Jaclyn: Our greatest asset is our people — our legal expertise. community knowledge and refreshing approach. This is true for both our lawyers and our support staff.
How do you measure success in your business?
Jaclyn: Success is receiving positive feedback from our clients saying they have received the advice and assistance they needed, when they needed it, and in a professional and easy to understand manner.
How will you embrace change in 2018?
Jaclyn: By remaining client focused and keeping an open mind about new ways of doing things and how we can adopt technology changes to help us deliver our legal services more efficiently.
Cathy: I will embrace change by being open-minded, flexible and adaptive in my approach.
Which business leaders do you look up to?
Jaclyn: In the legal industry, I look up to the leaders in innovative law service models who are client-focused and embrace innovation.